Hello, Tea Lovers!
As much as we love and believe in the quality of our one-of-a-kind tea blends, we get it, change can be scary. And trying something new can be risky, especially when it comes to consumable products that can't usually be returned (even on Amazon!), like tea...until now.
Since going against the grain and breaking the rules through innovation is what we do best, we've launched our all-new
Every a-la-carte bag of tea you now order (any size), comes with a separate mini sample bag for you to open up and try before you open up the larger bag you purchased. Each mini sample bag can easily make a few cups of tea. Brew it up and sip it slowly…love it? Keep it and enjoy every sip. If the tea blend you purchased isn’t your “cup of tea”, simply send back the unopened bag to us within 7 days of receiving your order for a refund of the tea(s) you purchased...but we have a feeling that you won't need to. After all, we've crafted every one of our unique tea blends to taste incredible, smell beautiful, and look exquisite.
You can return any unopened a la carte teas you don't love within 7 days of receiving your order, in three simple steps:
1. Reply to your order email or email firstname.lastname@example.org with your order # to let us know which unopened teas you'd like to send back, so that we can initiate a return
Then, we will...
2. Send you a return label (return shipping fee applies)
3. You can purchase your own return label via USPS, UPS, or FED-EX (we recommend that you get a tracking number to ensure final delivery)
For both options, you'll get back the full amount you paid (minus any return shipping fee if we sent you the return label) for the unopened teas once we receive them and ensure the bag(s) remained unopened.
Our hope is that our Tea Vibes Money Back Guaran-Tea™ will entice tea lovers who are new to Tea Vibes to try us out, without the worry of being stuck paying for a product they don't love.